Privacy Policy

The short version

We collect only what we need to run the service: your account details, the practice you complete, and a payment record if you buy credits. We use trusted providers to host the app, score your Writing and Speaking, and process payments. We don't sell your personal information. You can ask us to access or delete your data at any time.

Information we collect

Account information

When you create an account we collect your email address and name. If you sign in with Google, Google shares your name, email address, and profile picture with us so we can create and identify your account — we never receive your Google password.

Profile and study goals

Information you choose to add to help us tailor your practice: your target CELPIP level, intended test date, skills you want to focus on, country, first language, and study purpose.

Practice content and results

The work you produce while practising, so we can score it and track your progress over time. This includes your Reading and Listening answers and the text of your Writing responses, along with the scores and feedback generated for each. For Speaking, your recording is captured in your browser and sent once to our speech-to-text provider to be turned into a transcript — we do not store your voice recording; only the transcript text, your scores, and your feedback are saved, and no voiceprint is ever created.

Payment information

If you purchase credits, payment is processed by Stripe. We do not see or store your full card number — we keep only a record of the transaction (amount, date, credits granted, and a Stripe reference) to fulfil your purchase and for our accounting.

Newsletter

If you subscribe to our newsletter, we store the email address you provide so we can send you our updates.

Technical and usage data

Like most websites, we automatically receive limited technical information (such as your browser type and approximate region) and aggregate, privacy-friendly usage analytics via Vercel Analytics, which does not use cookies to track you across sites.

How we use your information

• To provide the service: create your account, save your progress, and personalise your study plan.
• To score your practice and generate feedback and estimated CELPIP levels.
• To process credit purchases and keep purchase records.
• To send you essential service emails (sign-up confirmation, password resets) and, if you opt in, our newsletter.
• To maintain security, prevent abuse, and comply with our legal obligations.

We rely on your consent (e.g. the newsletter), the performance of our contract with you (running your account), and our legitimate interests (keeping the service secure) as our bases for processing.

Service providers we share data with

We don't sell your personal information. We share it only with the providers that help us operate the service, and we contractually require each of them to protect it, keep it secure, and use it only to provide their service to us — never for their own purposes:

• Supabase — authentication, database, and storage for your account, profile, and practice content.
• Vercel — application hosting and privacy-friendly analytics.
• Anthropic (Claude) — AI scoring. The text of your Writing responses and the transcript of your Speaking responses are sent to Anthropic to generate feedback. Under our API agreement with Anthropic, this data is not used to train its models.
• ElevenLabs — speech-to-text. When you submit a Speaking answer, your recording is sent to ElevenLabs solely to convert it into a text transcript. We do not retain the recording, and ElevenLabs processes it only to return the transcript. ElevenLabs' handling of the audio is governed by its terms as our service provider.
• Stripe — payment processing for credit purchases.
• Resend — sending account and newsletter emails.
• Google — only if you choose “Sign in with Google”.

We may also disclose information if required by law, or to protect the rights, safety, and security of our users and our service.

Voice and biometric data

We do not collect or store biometric identifiers, and we never create a voiceprint or any other biometric template from your voice. Your Speaking recording is used for one purpose only — to produce a text transcript so your answer can be scored — and is not retained by us afterward. We use your recording only with your consent, when you choose to record and submit a Speaking answer, and we never sell it.

International data transfers

We are based in the United States, and several of our providers process data on servers in the United States and other countries. This means your information may be stored and processed outside your country of residence, where data-protection laws may differ. By using the service you understand that your information may be transferred to and processed in these locations under appropriate safeguards.

How long we keep your data

We keep your account and practice data for as long as your account is active so your history and progress remain available to you. If you delete your account, we delete or anonymise your personal data promptly, and in any case within 90 days. Payment records are retained as long as required for accounting and tax law, but are anonymised so they are no longer linked to you.

We don't retain your Speaking audio at all — it's used only to produce a transcript and is then discarded.

Your rights and choices

Depending on where you live — including under Canada's PIPEDA and Quebec's Law 25, the EU/UK GDPR, and comparable laws — you may have the right to access your personal information, correct it, delete it, receive a copy in a portable format, withdraw your consent, object to or restrict certain processing, and lodge a complaint with your local data-protection authority. Where we handle any sensitive information — such as your voice while you record a Speaking answer, your first language, or your country — we rely on your consent, which you can withdraw at any time.

• Update your profile information at any time in your account settings.
• Unsubscribe from the newsletter using the link in any newsletter email.
• Delete your account and its data from your settings, or request access or deletion by emailing us.

To exercise any of these rights, contact our privacy contact below. We'll respond within a reasonable time and within any period required by applicable law.

Cookies

We use only essential cookies needed to keep you signed in and to keep the service secure. We do not use advertising or cross-site tracking cookies.

Security

We use reputable providers and industry-standard measures to protect your information, including encryption in transit. No method of transmission or storage is perfectly secure, but we work to protect your data and to limit access to it.

If a security breach affects your personal information, we will investigate promptly and notify you and any relevant regulators where the law requires it, without undue delay, and let you know what happened and the steps we're taking.

Children

MyCELPIP Coach is intended for adults preparing for the CELPIP test and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us and we will remove it.

Privacy contact

Smart Cyber Lab LLC operates MyCELPIP Coach and handles the personal information described in this policy. For any privacy question, or to exercise your rights, contact our privacy team at hello@mycelpipcoach.com and we'll make sure your request reaches the right person at our company.

Changes to this policy

We may update this policy as the service evolves. When we make material changes — for example to what we collect or how we use it — we will update the “Last updated” date above and email registered users. Your continued use of the service after a change means you accept the updated policy.